This is a short video which discusses some concepts and ideas that should be considered when searching for and interviewing a new employee. It is geared for managers in small to medium size companies and non-profits..
It’s no longer enough to be good, you must be exceptional. It is no longer enough to have satisfied customers, you must seek to develop a loyal and delighted customer base. It’s no longer enough to
maintain. You must be aggressive, responsive, and quick. Your challenge is getting everyone on your team or in your department committed and focused on achieving organizational success. As an effective team leader, your role is to build the best, strongest, most productive team possible. Your team or department’s results, or lack thereof, will be in direct proportion to the cohesiveness of your team.… Read the rest
Maybe you are a business or a non-profit that completed writing a strategic plan within the last one to two years. You spent many hours with your board of directors or management team carefully crafting the wording within each step of the process. Maybe you used a consultant or let a team member lead the discussion. Everyone felt good about the completion of the document, but a year later the status quo continues. What happened?
Having worked with and been a part of several non-profit boards of directors, we have observed both well-functioning and dysfunctional groups. Please understand that in every case they were made up of intelligent and well-meaning people. Many of them have worked long and hard in writing a strategic plan. But once completed, it often becomes only an agenda item at the next annual retreat.… Read the rest
Business owners and managers must be focused on building a successful organization. Let’s define success as a business which is profitable and sustainable. All businesses must be profitable in order to cover their costs and provide the owner with an appropriate income. Sustainability refers to the ability for a business to survive tomorrow, next week, next month and far into the future. Having loyal customers is key to both profitability and sustainability. The questions are, therefore, why are loyal customers important to success and how do you create loyal customers?