Category Archives: Non-Profits

Leadership. Why and How

Leadership, Back to Basics

leadershipIt is often the case that a Board of Directors, whether it is for a Fortune 500 company or a local non-profit, has to recruit and evaluate candidates for the position of CEO or President. When asked what they are looking for during this selection process, the most common answer is leadership. But why do they look for a candidate with leadership skills and how do they determine if that candidate will be an effective leader. Most importantly, they are looking for a person who can accomplish tasks and achieve results. Let’s consider that way first and then two models for determining an individual’s leadership ability.… Read the rest

Building Trust

How Leaders Create Trust

trustSurveys of employees often ask what is the one attribute they look for in an effective leader. Trust always near the top of the list. Whether you are a manager, supervisor, salesman or team lead it is important to be trusted by those you deal with on a regular basis. Once that trust is lost, it is difficult to impossible to regained.Here are some suggestions on building and maintaining trust.… Read the rest

Your Next Conference

How to Get the Most out of Your Next Conference

conferenceSuccess in your career depends upon how well you manage your professional development. A prime source of this development comes from being a member of a professional association that relates to your career. As a member, you can attend conferences where you advance your skills and meet people who can help you.

Some people, however, treat conferences as a paid vacation. They party, they skip sessions, and they return home with little more than a stack of receipts. That costs them (or their business) money and contributes nothing to professional growth.

Here’s how to get the most out of your next conference.… Read the rest

Possible Workshops

Pep Up Your Next Meeting with a Workshop

workshop

What goals do you have for your next conference or business meeting? Why go through the time and expense of bring a group of employees together? Why do association members want to spend their time and money coming to your annual meeting? It just can’t be because we always do it.

Here are some possible goals you should consider:

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Human Relations

Empathy 101: Ten Commandments Of Human Relations

Human relationsThese ten commandments of human relations aren’t original to me, and I don’t know the source. At the same time, they don’t go out of style or out of date if you are in business. Everyone in your business must imbue their efforts with these commandments. They are required in every type of relationship be it marketing or selling to clients, providing customer support before or after the sale, working with and negotiating with vendors, or your support team and of course internal to your organization.… Read the rest

Customer Loyalty

Developing a Customer Loyalty Plan

RLS Focused Salutation has done a number of workshops for companies, non-profits and associations. One of those workshops is based on a process we use to develop loyal customers, donors or members. The link below will take you to a short YouTube video which provides the basics for one of those workshops.

http://youtu.be/AQD8nHp_0bc?hd=1

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Use of Time Video

Uncluttering Your Use of Time

The video below show the content of a one-hour workshop to be used for business or organizational meetings. The video is 15 minutes in length and indicates some of the subjects covered in the workshop. Our workshop are not lecture but are facilitated sessions where the participants don’t just sit and listen but become actively involved. Consider for comany meetings, amnnual associatioon meetings and lunchand learn sessions. Contact us for more information.

bob@plangoals.com

Click on the link below

 Uncluttering Your Use of Time

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Better Use of Time

Decluttering Your Use of Time

goalsNine out of ten managers and leaders tell us that they wish they could make better use of their time. They look for programs in what is called Time Management. We have found that what is really needed is not a management program, but an overall strategy in determining the goals to be achieved and how they can be integrated into our daily workday habit… Read the rest

Rewards vs Recognition

Rewards vs Recognition as an Employee Motivatorrewards

As a business or organizational leader, we often need to consider ways to motivate people. One business owner was lamenting about the lack of motivation in his sales staff and remarked that if they were all on straight commission there would be a much greater level of performance. Let’s consider two of the most common approaches to motivation; rewards and recognition.

 Rewards

Webster defines rewards as, the giving of either money or another kind of payment for something good which has been done. Reward practices we have seen include piecework incentives, sales commissions, and prizes for performance. Piecework was very common in the manufacturing of goods where an employee was paid by the number of products they produced.… Read the rest

Recognition Awards

Employee Recognition Awards Create Progress 

awardsIn difficult situations, when companies are in crisis and can only be saved by major effort, group morale often rises to far higher levels than before. Individual objections and objectives are bypassed in the collective drive to do what must be done. This is where recognition awards take importance. High group morale can enrich individual motivation and performance remarkably! These are two types of awards: planned and unplanned.

Planned Awards:

1. Recognition Awards

On its basic concept, recognition awards are effective ways of increasing and boosting people’s morale. It encourages them to be accepting of and have a desire for change at all times. The change they will make is not entirely for the advantage of the company, but to their own personal achievement as well.… Read the rest

Best Practices in Performance Management

Recognition as Part of Performance Management

Performance Management is a system developed out of the best practice of top performing performanceorganizations to provide managers with a structured approach to the key retention criteria.Simplistically, most people will feel motivated and will want to stay in their job if their manager:

  • pays attention to their work
  • provides them with a job to match their skills, knowledge and experience gives them opportunities to grow and develop
  • judges their performance objectively

Most Performance Management processes contain critical opportunities for recognition.

Appraisals

Traditionally, the annual appraisal is the only meeting during the year when an average or better worker will meet his or her boss to discuss performance. People with poor performance can and do have a regular audience with their manager; sometimes on a weekly basis.… Read the rest

Learn to Build a Great Organization

A Successful Organization Starts With You

organizationSo often we hear from the owner of a business or the manager of an organization lament about the performance of employees or associates. They speak of it as though they were having an out-of- body experience in which they were completely separated from the activities of the group. When I hear these types of comments, I am reminded of an old Greek phase, translated to the fish rots from the head down.

Leaders often feel helpless in changing the performance of a group. There are many practices and personal work habits that they can adapt which will make a difference. Let us look at three areas and look at behaviors and how each affects others in the group.… Read the rest

The Listening Side of Communications

Really Good Listening Habits Are Hard to Find

Listen

When is the last time you had a conversation with someone where you really felt like the person you were talking with was engaged in the conversation and was really interested in what you were communicating?

Their body language, eye contact, and tone of voice were focused and inviting and surrounding distractions seemed irrelevant. Every one of us can remember a meaningful conversation and what it felt like to “be heard.” Being heard is an important component to how we measure our self-worth and self-confidence.… Read the rest

Development of Human Capital

Human Capital is a Top Priority in Today’s Organizations.

Human CapitalIn fact many organizations are faced with the reality that they need to get more results through smaller and perhaps more fragmented teams. As your employees have added and shifted roles, positions, and responsibilities, how do you know you have the right people in the right positions in order to maximize your organization’s efforts and outcomes?… Read the rest

Review the Strategic Plan

Is It Time to Audit Your Strategic Plan?

Last year our board and executive committee met for two hours, once a week, for five straight weeks with a consultant and developed this new strategic plan. Everyone seems to love it and auditwas very excited by the outcome. Now a year later, nothing has seemed to change. We seem to have the same issues and problems that existed a year ago and spend our time at board meetings in the details of finding solutions. Sound familiar? This month’s issue of the Quill contains an article, The Strategic Plan That Never Happened which begins to discuss this very situation. Maybe it is time for an audit.

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Performance Management

A Performance Management Approach to Retaining Key People

employeeSimplistically, most people will feel motivated and will want to stay in their job if their manager:

  • pays attention to their work
  • provides them with a job to match their skills, knowledge and experience gives them opportunities to grow and develop
  • judges their performance objectively

Most Performance Management processes contain critical opportunities for recognition.

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Employee Motivation

Does the KITA Method of Employee Motivation Work?

 The most difficult dilemma business and organizational leaders face is that of motivating motivationemployees and staff. Sure there are marketing issues and financial issues that are difficult, but motivation seems to be the most difficult one to address. In a January 2003 Harvard Business Review article, One More Time: How Do You Motivate Employees?  , Frederick Herzberg presents conclusions on this subject. So what is the KITA method of motivation? Does it work? What does work?

 KITA Method of Motivation

 KITA is short for Kick in the A__. This method may be employed either in a negative manner or a positive manner. It can be employed either physically or psychologically. A negative physical KITA can result in retaliation, physical or otherwise, and in today’s society, be looked upon harshly.… Read the rest

Employee Performance

Managing Employee Performance

 

team

Many managers fail to realize how their actions, attitudes, and communications affect the performance of a team or group of employees. They place the responsibility for performance on others and not themselves. Management success only comes when they learn to practice some basic principles of leadership and become someone who the employees wish to follow. Here are seven of these principles.… Read the rest

Thoughts on Hiring

Some Thoughts on Hiring from Richard Branson

In exploring the subject of hiring a new employee, we discovered a recent article by Richard Branson. You may know Branson as an extremely successful entrepreneur, the head of the Virgin Group which includes companies such as Virgin Airlines and Virgin Records.

He starts by emphasizing the importance of the having the right people in a company. “There is nothing more important for a business than hiring the right team. If you get the perfect mix of people working for your company, you have a far greater chance of success.” He also stresses the importance of finding someone whose personality fits with the company culture. Judging a personality during an interview can be difficult and he observes, “Personality is the key.… Read the rest

Some Tips on Interviewing Potential Employees

Business Success Comes From Finding the Right People 

Hiring, Business Success

Jim Collins, in his book Good to Great, explains that one of the first priorities in transforming an organization to greatness is, “first get the right people on the bus and then get the wrong people off the bus.” The bus, of course, is a company or organization wanting transition from being good to being great. Who to hire and who no longer belongs are difficult decisions subject to much uncertainty. They are made by business owners and managers, especially during the hiring process, based on extremely subjective criteria.  It always seems to be a gamble, so let’s see if we can consider some ways to improve the odds.

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