There comes a day in the growth of a business or organization where the owner or founder must hire people with the expectation that they will help to contribute to its growth and success. This is true whether the hire will be working in the shop, taking orders at the front counter, writing software, or managing a part of the business. So often the entry of this new employee results in negative results. The manager and the new employee are frustrated and disappointed. With this hiring, comes some new skills which the leader must master to produce the desired results. Let us start with the assumption that the interviewing and selection process was done well and the new employee arrives for their first day on the job.… Read the rest
To be more responsive to customer needs, emphasize customer satisfaction, develop closer relationships with their customers and flatten the management structure, some companies have adopted Customer Teams or Customer Focus Teams. These are cross-functional, customer focused teams that exist to provide customers a one-stop shopping service.… Read the rest
It’s no longer enough to be good, you must be exceptional. It is no longer enough to have satisfied customers, you must seek to develop a loyal and delighted customer base. It’s no longer enough to maintain. You must be aggressive, responsive, and quick. Your challenge is getting everyone on your team or in your department committed and focused on achieving organizational success. As an effective team leader, your role is to build the best, strongest, most productive team possible. Your team or department’s results, or lack thereof, will be in direct proportion to the cohesiveness of your team.… Read the rest
“One day a donkey fell into a well. When the owner discovered what had happened, he frantically searched for ways to rescue the animal, with no success. Regretfully the owner decided that since the donkey was growing old, he should give up the idea of rescuing the animal and simply fill in the well. Hopefully, the donkey’s demise would be quick and painless. The farmer then called his neighbors to help with the task, and soon several men began shoveling dirt into the well. When the donkey realized what was happening, he brayed, and struggled … but finally the noise stopped.… Read the rest
“The very essence of leadership is that you have a vision. You can’t blow an uncertain trumpet.” – Fr. Theodore Heshurgh Former President of The University of Notre Dame
A powerful vision provides inspiration, challenge, and purpose. It gives meaning to your work and purpose to your business. Your business gives you a place where you can satisfy your need to achieve. Everyone’s life needs a purpose, something important to strive for. One way to add both meaning and context to your vision is to establish values. Clearly defined values simplify decision making. They also help ensure consistency as well as ethical and behavioral congruence… Read the rest
While employment is a surefire way of securing your future, there are always those who believe that entrepreneurship should be a priority not only among those who are already established in life but also for students who have just finished their studies. Other people believe that getting involved with a profitable business is still the way to go if one wants to be financially successful in the future.
People who immediately go into business without any plan at all are the ones who end up with nothing at all, in terms of their capital or investment. This is because they have joined a war without carrying any weapon at all.… Read the rest
Setting goals is one of the most important keys to achieving success. Studies have shown that the most successful people are the ones who have specific, written goals.
Setting a goal is not like a New Year’s resolution. That is just a wish. Just wishing and hoping for something isn’t going to make it happen. Setting a goal is having a target to shoot for and a plan to get there.
When planning your goals, choose which categories you would like for your goals. Establish the time frame. They could be lifetime goals, 10 year, 5 year, 1 year, 6 month, 3 month, 1 month, or weekly goals. Also you can have ongoing goals, such as exercising 3 to 5 times a week.… Read the rest
Yes, it’s time to start thinking about plans for the coming year. Many of the most successful businesses in our area use this period of time to develop next year’s plan for growth and success. In fact, several travel to workshops as far away as Chicago for guidance on developing their plan.
A business planning session is an opportunity to spend time on your business not in your business. It is not just something that big companies use, but has been used across the county by small business including; non-profits, landscapers, retailers, restaurants, realtors, print shops, insurance brokers, churches, independent sales representatives, and HVAC Companies.
Management guru, Peter Drucker once said, “The better a man is, the more mistakes will he make– for the more new things he will try. I would never promote a man into a top level job who had not made mistakes, and big ones at that. Otherwise, he is sure to be mediocre.” At one time or another, everyone makes mistakes, some more catastrophic than others. But the trick is to effectively manage the mistake with humility so that it’s not career ending. Here are some tips to keep in mind when you have made a mistake at work.
Every morning I have a routine to start my day. I get up, brush my teeth, floss, rinse with mouthwash, shower and put in my contact lens. If for some reason that routine is disturbed, I might find myself later in the day wondering why I can’t see well. Have you ever found yourself leaving home and going in the wrong direction in your car because you are not going to work that day, but to a different destination. These are two examples of the habits that develop over time into routines… Read the rest
What goals do you have for your next conference or business meeting? Why go through the time and expense of bring a group of employees together? Why do association members want to spend their time and money coming to your annual meeting? It just can’t be because we always do it.
These ten commandments of human relations aren’t original to me, and I don’t know the source. At the same time, they don’t go out of style or out of date if you are in business. Everyone in your business must imbue their efforts with these commandments. They are required in every type of relationship be it marketing or selling to clients, providing customer support before or after the sale, working with and negotiating with vendors, or your support team and of course internal to your organization.… Read the rest
Peter Drucker was quoted as saying, “The function of business is to attract and maintain customers.”One should add in order to make a profit or to be financially viable. Let’s suggest that within these combined statements there are three concepts to be explored:
There is a distinct difference between customer loyalty and customer satisfaction.
Customer loyalty depends on providing the customer with perceived value and a positive emotional experience at every point of connection.
Within any profitable marketing plan there are more than the four P’s (price, promotion, product/services, and place) to be considered. Customers need to get what they want and come back for more for a business to achieve long term success.
Here you are with a strong desire to start a business on your own. You have some ideas and some financial resources, but what’s the next step to business success? Of course, there is the legal requirement for licensing and registration of the business, but that is only a formality.
Should you write a strategic plan?
Should you buy or rent a building?
Should you buy a sign and business cards?
Let’s consider developing a marketing business success plan first
The video below show the content of a one-hour workshop to be used for business or organizational meetings. The video is 15 minutes in length and indicates some of the subjects covered in the workshop. Our workshop are not lecture but are facilitated sessions where the participants don’t just sit and listen but become actively involved. Consider for comany meetings, amnnual associatioon meetings and lunchand learn sessions. Contact us for more information.… Read the rest
Nine out of ten managers and leaders tell us that they wish they could make better use of their time. They look for programs in what is called Time Management. We have found that what is really needed is not a management program, but an overall strategy in determining the goals to be achieved and how they can be integrated into our daily workday habit… Read the rest
One of the greatest lessons in time management is to realize the difference between spending time and investing time. The dictionary defines spend as “to use up, exhaust, consume.” If you spend, you have no return. On the other hand, when we invest we “spend with expectation of some satisfaction, of obtaining an income or profit.”
Every morning I have a routine to start my day. I get up, brush my teeth, floss, rinse with mouthwash, shower and put in my contact lens. If for some reason that routine is disturbed, I might find myself later in the day wondering why I can’t see well. Have you ever found yourself leaving home and going in the wrong direction in your car because you are not going to work that day, but to a different destination. These are two examples of the habits that develop over time into routines.